We provide our clients from the banking and financial sector with card issuing services of different types – including debit, credit, and prepaid Mastercard and Visa cards – as per the highest standards and latest global technologies. These services support smart chip and contactless payments, so as to equip our clients with advanced payment products that allow them, in turn, to guarantee a distinct and safe financial transaction experience for their customers.
Our card issuing services include card lifecycle management; tailored card design; management of card payments and accounts; supporting multicurrency cards and accounts; credit management; grants distribution; installment services; flexible reconciliation system; flexible fee and interest management system; loyalty programs; and ability to integrate with the bank and financial institutions’ core systems via multiple Application Programming Interfaces (API).
Prepaid cards of different types and various purposes are a safe and convenient alternative to cheques and cash, as they do not require a bank account and can be purchased and reloaded as needed.
They may be used to conduct e-payments at numerous points of sale across Iraq and around the world – including hotels, malls, shops, restaurants, gas stations, and other outlets. They may also be used to purchase products and services online and withdraw cash at available ATMs.
Through automated solutions, we enable banks and financial institutions to diversify and expand their card portfolios by issuing reloadable or non-reloadable prepaid cards:
- Non-Reloadable Prepaid Cards: Issued in cases where reloading is unnecessary or as a gift given their multiple uses.
- Reloadable Prepaid Cards: Allow cardholders or institutions and business owners to add money to the card by depositing cash at a bank or financial institution branch or through the agent network (after which the money is transferred to the card), as well as through a money transfer from one card to another.
- Debit Cards:
We extend highly-efficient solutions to banks and financial institutions so they can manage debit cards, via real-time authorizations, according to the highest monitoring and risk management standards. Debit cards can be linked to different accounts, including the client’s current, savings, or multicurrency accounts.
Issued by banks or financial institutions to their customers, the cardholder is granted credit, which serves as the ceiling of the card used for e-payments. Amounts spent can be resettled in monthly installments or as a one-time payment, based on the credit policy of the issuer.
Data Preparation Service
We provide data preparation, processing, and presentment services for card-issuing purposes upon securely obtaining the information from the bank or financial institution.
Card Printing Service
We offer several printing options for smart or contactless cards, including embossed, thermal, and laser engraving printing, which are available as per the following:
- Printing at SWITCH premises: Through the card printing center, which is equipped with top quality, modern machinery, and equipment on par with international security standards and managed by a specialized and highly experienced team.
- Printing on client premises: By safely transmitting card data, prepared and processed at SWITCH premises, as one batch to a designated printing machine located at the client’s premises for printing.
- Instant printing at the bank or financial institution branches: By enabling banks and financial institutions to instantly print cards for their customers, reducing waiting times and boosting confidence and loyalty.
PIN Issuance and Management:
We present several ways to deliver the Personal Identification Number (PIN), which is used to verify the cardholder’s identity:
- Printing the PIN in a private and secure envelope.
- Sending the PIN via SMS or as a notification to the customer’s mobile app.
- Having the cardholder personally enter their PIN at the bank branch before or after the card is issued.
Cards are packaged automatically using specialized equipment, with the option of adding brochures and marketing offers within the card envelopes.
We provide the banking and financial sector with a comprehensive range of ATM network management and monitoring services at different locations across Iraq. The services include ATM acquiring, transaction processing and monitoring; value-added services; real-time authorization fee calculation; full support for e-financial transactions; multicurrency withdrawal; multi-account management; reconciliation services; reports; and dispute management.
Furthermore, we lend consultancy services regarding ATM selection, building ATM screen transaction flows, conducting required testing, certification with the Central Bank of Iraq, and international payment schemes, in addition to post-implementation monitoring.
We extend transaction routing and processing services for cards, point-of-sale devices, and ATMs by integrating core banking systems and ATMs with the Central Bank of Iraq National Switch and both Mastercard and Visa. This enables the routing and processing of various local and international transactions, which are completed via payment cards and ATMs. We also offer an advanced transaction processing system – on par with the latest e-payment sector technologies – whereby modifications may be made to cater to the diverse needs and requirements of each client, as per the highest safety and security standards.
Maintaining compliance with anti-money laundering, terrorist financing, and fraud management requirements is at the forefront of our priorities. By leveraging our innovative programs and systems, we help banks and financial institutions fulfill transaction control criteria in order to detect suspicious activities and mitigate associated risks, either through real-time or near-real-time solutions.
The systems harness artificial intelligence to analyze transaction behaviors, build scenarios based on multiple criteria, and set rules, including the amount and number of transactions, merchant categories, country, product, and type of transaction – whilst providing mechanisms for extracting and analyzing reports. The role of transaction monitoring can either be outsourced to SWITCH or remain with the bank upon granting authorized system access and relevant consultancy services.
We also deploy the 3D Secure service, which guarantees an enjoyable and secure shopping experience using online cards and eliminates any fraud concerns, as transactions are approved only after entering a one-time password (OTP) sent by SMS or email.
As worldwide industries continue to become more reliant on mobile applications, we provide our clients from the banking and financial sector with the mobile app development service. We create apps that are compatible with various operating systems, in order to meet client needs and help them remain up-to-speed on the evolving requirements of their customers.
This service is considered an integrated and distinct portal that banks and financial institutions can add to their lineup of customer solutions. The mobile app development service keeps pace with the latest advancements within the field of e-payments and enables customers to complete their financial transactions and view account details with utmost ease and convenience in compliance with top safety and security standards.
We present our banking and financial sector clients with the best payment consultancy services – namely technical, financial and commercial e-payment-related consultations – to guide them in launching products, devising marketing strategies based on the market situation, and better-reaching target audiences in efforts to record higher profits at lower costs.
Moreover, we provide our clients with an integrated and diverse set of KPI reporting and analytics solutions that actively contribute to setting strategies for achieving various goals and ensuring wide-scale business development and promotion. These solutions not only aid in analyzing the patterns and behaviors of cardholders, but also in managing risks and fraud.
Our highly-trained customer service team at our call center may be reached by phone 24 hours a day, 7 days a week.
The call center lends the customers of our banking and financial sector clients distinguished services and premium care – responding to inquiries, receiving complaints, and conversing with them in a professional and transparent manner.
We deliver to our banking and financial sector clients unique and innovative solutions that allow them to foster customer satisfaction and product and brand loyalty, consequently enhancing their competitive advantage and helping them attract more targeted customers with special benefits and services.
Our most notable value-added service is the loyalty program, specifically designed to fulfill the expectations of every client and, in doing so, enabling them to maintain and expand their customer base as they provide them with the best programs, top solutions, and exclusive offers.