We are hiring!
Iraq E-Gate for Financial Services (SWITCH) is giving You the opportunity to join its team as Helpdesk Engineer.
- Work location: Baghdad
- Workdays: 5
- Work time: Full Time
- Knowledge of network infrastructure, including telecoms, Cisco switches, LAN and WAN equipment.
- Ability to configure Cisco equipment.
- A thorough knowledge of operating systems, networking, hardware and office software.
- Expert at using step by step troubleshooting methodologies.
- Provide hands-on support for standard desktop environment using both Windows 10,11 and MAC
- Coordinate hardware/printer/PC equipment maintenance.
- End to end ownership of Incident management and its successful closure as per the defined SLAs.
- 1 year experience in the same Job
- University Degree in Information Technology.
- knowledge in MS AD.
- In-depth hands-on knowledge Operating systems and hardware-level support.
- Knowledge of IT standards, processes, and policies.
- Extensive experience of supporting desktop Operating systems.
- Extensive experience of supporting MS Office suite.
- Experience of using SolarWinds ITSM
- Ability to work under pressure and to deadlines.
- Ability to priorities tasks.
- Problem-solving skills.
- Good command of written and spoken English
To apply for this job please visit hr.iraqegate.iq.