Information Security Policy & Procedure

Policy ID: AGIS-GDPR-001

Policy Name: Website Privacy Policy

Important notice

All information contained in this documentation, as well as the software described in it, is proprietary to Agricultural Cooperation Bank. Except as permitted by license agreement, no part of this documentation may be reproduced, stored in a retrieval system, or transmitted in any form or by electronic, mechanical, recording, or any other means, without the prior written permission to Agricultural Cooperation Bank.

Agricultural Cooperation Bank has taken care in the preparation of this document but makes no expressed or implied warranty of any kind and assumes no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein Agricultural Cooperation Bank Services reserves the right to introduce changes to the product that are not reflected in the documentation.

2 Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

3 Who We Are?

In 1935 Bank of Agriculture and Industry was established. Bank of Agriculture and Industry has been providing financial services to Iraqi farms and agri-businesses for more than 80 years and we've seen a lot of change along the way. From small family farms to large-scale producers and processors, we have responded to our customers' changing needs. But one thing remains constant – our

commitment to serve those that feed our nation.

In 1946 the blossoming era of agriculture and industry in Mesopotamia led to a gigantic financial demands on the Bank of Agriculture and Industry. And to be able to meet the needs of Iraqi farmers and industrial companies, we made decision to divide the bank into two independents financial institutions: Bank of Agriculture which provides loans and consulting to Iraqi farmers and Bank of Industry which

helpstodevelopIraqiindustry.

Bank of Agriculture has extend its business to include a large-scale of agri-business such as farmers

association,producersandprocessorscompanies.

In 1994 Bank of Agriculture stopped issuing loans to farmers due to economical changing and reviewing the bank policies, and limited its business to consulting, managing and developing agriculture projects.

A significant change took place for BOA in March 1996. The government of Iraq passed a bill allowing to the bank to provide business, exchange in foreign currencies and giving the bank the permission to go globally.

Subsequently, in 2007 BOA reached a milestone and announce new services to include local business and individuals across the country.

BOA now is providing full financial services for all customers who work in agri-business. The bank also increased its lending budget to 54 billion dinar and lowered the interest rate to 5%. In addition, the bank lowered the interest on all agriculture business and rural development loans to 8% after it was 16%.

Our business banking products are tailored to meet the specific needs of your farm or agri-business. Therefore, we’re able to increase the bank lending credit to two trillion dinar from August 2008 to mid- 2014. Our business have been thriving with unique customer service. Our main goal is to help Iraqi farmers to raise and compete with their fellow candidates from different countries. Recently, we opened 39 branch across the country. And these branches are provided with high technology to ensure a full customer satisfaction. Also, new branches are still in progress to cover every town and village in Iraq.

4How We Use Your Information

a.When you use our website.

b.When you submit an enquiry via our website.

c.When you purchase a product from our website.

d.Other types of transactions via our website.

e.Your rights as a data subject.

f.Your right to complain.

g.Updates to this privacy policy.

5When You Use Our Website

When you use our website to browse our products and portal services and view the information, we make available, a number of cookies are used by us: -

a.To allow the website to function.

b.To collect useful information about visitors.

c.To help to make your user experience better.

6 When You Submit An Enquiry Via Our Website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in

order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products.

Your enquiry is received as an Email Message and is registered & stored on the Email Server’s DB. Email is received by Agricultural Cooperation Bank’s Call Center and the concerned ones are directed to Data Protection Officer to take further actions as per enquiry. We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for 1 year.

6.1 Your Rights As a Data Subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by online form on our website, please use the following form: https://www.agbank.gov.iq/en/contactus .

6.2 Your Right To Complain

If you have a complaint about our use of your information, we will prefer you to contact us directly in the first instance so that we can address your complaint.

6.3 Updates To This Privacy Policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.